Remote offices represent further challenges for IT. Support have to be handled long distance, and there’s seldom absolute assurance that each one IT assets are being run as they need to be. Still, the business advantages of having remote offices far outweigh the IT burdens. So what issues can IT placed on its checklist to make remote office support easier?
1: Security—in and out
Staff at remote sites are often there to offer native sales and repair. They view IT as a way through which they do their jobs, however their performance as staff isn’t based mostly a how well they do IT. In these environments, security can simply lapse. IT should make sure that practices are in place for the safekeeping of knowledge and the confidentiality of user IDs and passwords. Even the rooms housing IT at remote sites have to be inspected to confirm that they’re locked and secure.
2: Analysis into support automation opportunities
Network communications monitoring, new software downloads, remote troubleshooting, and even lockdowns of lost mobile devices could be effected with centralized software. The more automation of this nature that company IT can install, the faster it could reply to maintenance issues within the field.
3: Annual onsite maintenance checkups
Even should you secure native IT support and perform the remainder of remote office support virtually, IT ought to plan annual visits to every remote site (at a minimum) to make sure that all remote IT conforms to company maintenance, in addition to environmental and security standards.
4: User hardware and software upgrade policies
When company IT isn’t readily accessible, it is easy for finish users to take IT into their very own hands. Often, this comes within the type of remote office workers buying hardware upgrades and new software out of general office funds and putting in the items on their very own. This self-help encourages system incompatibilities, technical complications, and security breaches. There ought to be an IT policy in place for preventing it—along with an area service choice that facilitates the needed upgrades.
5: Onsite point individuals
For functions of communications streamlining and coordination, there ought to be one dedicated point person for IT issues on every remote site. This prevents IT from receiving multiple calls from multiple users.
Communications are the lifeline of remote offices. They loom much more essential when these offices are making thousands of sales transactions each day. Quality of service ought to be negotiated with a capable communications supplier, together with a comprehensive set of SLAs.
7: Native repair outsourcing
If a remote office user’s laptop breaks down in Omaha and company IT is in Pittsburgh, it is impractical to ship the laptop to Pittsburgh. One step IT can take is to subcontract support service for equipment breakdowns to native suppliers it pre-certifies for support.
As a part of its regular IT audit cycle, organizations also needs to audit the IT of several randomly selected remote offices. The audit can be utilized proactively to address any present gaps or future wants in IT policies and procedures for field-based mostly offices.
9: User administration policies and coaching
Appointing some extent person at a remote site is one step toward making certain that IT is run in remote offices in a uniform way. However IT also needs to be sure that existing and new staff at these offices are properly trained in IT policies and procedures.
10: Obsolete equipment
It’s normal to locate old modems and dusty computers and printers sitting within the back rooms of many remote offices. Quite than let this obsolete equipment accumulate, IT ought to annually inventory remote assets and dispense with them when essential.